Ann Moses started her Geneva-based Airbnb in 2019 and has more than 150 5-star reviews. The host shares advice for creating a highly- rated experience for guests.
Keep It Clean
Moses follows Airbnb’s 5-step enhanced cleaning process, which includes disinfecting high-touch surfaces and washing laundry at the highest temperature possible.“Doing my own cleaning I think is huge. I wouldn’t trust anybody to do it properly,”says Moses.
Play Travel Agent
Moses goes the extra mile by compiling a binder of fun activities for guests to explore in the area such as paddle boarding and jet skiing. “Sometimes I am like a travel agent for these people who’ve never been to the area,”says Moses.
Stay In Contact
For Moses, communication starts the minute guests book their stay. “I always message my guests, usually the next day or, if it’s a longer stay, midway between their stay to see if everything is okay,”says Moses. “I think it is important to let them know that you care.”