Debi Boffa
TravelCenters of America
Education: Bachelor’s degree in engineering, University of Canterbury
What Guides My Decision Making: How will this decision affect the customer? How will it affect operations and safety?
Favorite Quote: “Your most unhappy customer is your greatest source of learning.” — Bill Gates
First Thing I Do When I Start My Day: The first thing I do is walk our dog. It is a great time to reflect and get clear on the day ahead.
What Motivates Me: Seeing people develop in their roles and achieve something they only dreamed of
Most Important Leadership Quality: Listening deeply to understand (because you know you are not the smartest person in the room!)