Brett Hammer
MGM Northfield Park
Education: MBA, Youngstown State University; bachelor’s degree in hospitality management, The Ohio State University; associate degree, Johnson & Wales University
What Guides My Decision Making: My decision-making is guided by a holistic view of the business, with a strong focus on profitability and deep empathy for our frontline team. I believe in the service-profit chain — recognizing that supporting our people ultimately drives guest satisfaction and long-term financial success.
Favorite Quote: “Leadership consists of picking good men and helping them do their best.” – Admiral Chester W. Nimitz
Most Important Leadership Quality: Having a people-centered, strategic focus; by trusting, empowering and supporting my team, they can ensure that we deliver the best possible service to all our guests.
Hobby/Passion: My passion is my family; I am a new father learning every day how to take care of a 4-month-old. Outside of that, I enjoy volunteering with various veterans’ organizations as well as moving steel in my home forge and taking care of a few honeybee hives.