Einhouse, Lucinda

Education: Master’s degree in business administration, Cleveland State University; bachelor’s degree in music from Kent State University

First Job: Shelving books at the Brooklyn Branch of Cleveland Public Library

If I Could Have Any Other Job: I’d be a backup singer/dancer for Bette Midler.

Best Advice: Listen more than you have ever listened. Be slow to react. Listen for the nuance.

Important Lesson Learned: From James L. Knight, the concept of cultural humility — being open to new ideas, perspectives and other cultures, while still being true to your own

What I’d Tell 16-Year-Old-Me: “What other people think of you is none of your business.”

Hobby/Passion: Sailboat racing; there are many applications for business, by the way, i.e., have a strategy but be ready to scrap that when the unexpected inevitably happens; surround yourself with good, competent people who are fun to be with and serious about winning; be a good sport, but don’t take any crap.