Cliff A. Megerian
University Hospitals
Education: University of Michigan Medical School; residency, University Hospitals of Cleveland and Case Western Reserve University; research and clinical fellowship, Harvard Medical School, Massachusetts Eye and Ear Infirmary
What Guides My Decision Making: What guides my decision making is a clear, unwavering commitment to the people we serve. First and foremost, every decision focuses on what’s best for the patient.
Most Important Leadership Quality: Humility, because it opens the door to continuous learning. No leader has all the answers, and the moment you believe you do is the moment you stop growing … The most effective leaders I’ve known don’t try to be the smartest person in the room. They surround themselves with smart people — and make sure those people feel heard.
What Motivates Me: Knowing we care for people during some of the most vulnerable moments of their lives — when they’re sick, scared or facing an uncertain diagnosis. That’s a sacred responsibility, and it drives me to ensure we’re delivering not just excellent care, but a five-star experience.