Customer Care Center

Welcome to our Customer Care Center. Our goal is to provide you the best possible service. For questions or concerns about your subscription, please call our Subscriber Services department at (800)-210-7293 (toll free) OR (216) 771-7355 (local). Our regular business hours are Monday - Friday, 9am ET - 5pm ET (closed major US holidays).

You can also contact us via email at circulation@clevelandmagazine.com

Frequently Asked Questions

How do I know when my subscription expires?

The expiration date of your subscription can be found on your magazine label above your name. 

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One of my issues was never delivered. What should I do?

Contact our Subscriber Services department at (800) 210-7293 or via email at circulation@clevelandmagazine.com.

How do I change my address?

Changing your address can be done quickly and easily online by logging in to the Subscription Management Center. You can also fill out the Change of Address Form below or call our Subscriber Services department at (800) 210-7293.

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How do I order a back issue of Cleveland Magazine?

Back issues are sold at the current newsstand price plus the cost of shipping. To inquire about a back issue(s), please contact our Subscriber Services department at (800) 210-7293 or via email at circulation@clevelandmagazine.com

I want to renew my subscription online. Where can I find my renewal code?

Your renewal code can be found on your magazine label above your name. 

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Why did I receive a bill after I already sent a payment?

It can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than two weeks since you remitted payment, please contact our Subscriber Services department at (800) 210-7293 or via email circulation@clevelandmagazine.com.

How do I cancel my subscription?

Canceling your subscription can be done quickly and easily online by logging in to the Subscription Management Center. You can also contact our Subscriber Services department at (800) 210-7293 or via email at circulation@clevelandmagazine.com.

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Manage Subscriptions Online

For your convenience, you can now update your subscription and access your account information online whenever it is most convenient for you. You can complete the following by logging in to our Subscriber Center:

  • Manage all Great Lakes Publishing subscriptions in one place
  • Update your contact information
  • Change your delivery address 
  • Renew or purchase a new subscription
  • Purchase a gift subscription
  • View your subscription start/end date
  • Pay an invoice

For more information on our Subscriber Center or to set up your account, click here. Already have an account? Login by clicking here. Not sure if you have an account? Contact our Subscriber Services department at (800) 210-7293 or via email at circulation@clevelandmagazine.com.

Change of Address Form

To update your address information, please fill out the form below. Please allow up to 2 weeks to process your request. For faster processing, update your account information online by logging in to the Subscriber Center.