Nick Monti, general manager of MGM Northfield Park, knows a thing or two about bringing world-class entertainment to the masses. His career journey started in Las Vegas when he was a teenager, first serving as a pool attendant within MGM Resorts. He grew with the company, holding a variety of positions in different departments. Having worked at Treasure Island, Mandalay Bay and Bellagio, he was most recently the vice president of casino marketing at ARIA Resort and Casino.
His focus is on employee culture and customer experience. “Each and every team member makes a valuable contribution to excellent customer service; they are the heart and soul of MGM Northfield Park,” says Monti. “We go out of our way to ensure our guests are greeted upon arrival, their special occasions celebrated and any problems resolved as if they were our own. In part, this is why we were recognized as the Best Entertainment Complex in Cleveland and why guests come back time and again.”
MGM Northfield Park, an award-winning gaming, dining and entertainment destination, is located on the Northfield Park harness racing grounds. MGM’s newest additions include Valley’s Edge Steak & Seafood and BetMGM Sportsbook, where guests can catch all the games.
10777 Northfield Road, Northfield, 330-908-7625, mgmnorthfieldpark.com
