John Robert’s Spa stakes its reputation on its staff. Known for its intensive 12-week in-house training program for technicians, John Robert’s Spas owner John Di Julius trains Fortune 500 companies such as Starbucks and Nordstrom in the spa’s deeply attentive brand of customer service. Take for example, the lobby. Step inside any of the four bright, minimalist locations (with a separate spa entrance designed to quiet the hair salon’s noisy blast), and find yourself immediately greeted by a designated, black-clad serenity specialist, who ushers you from check-in to massage table. “You can immediately feel your blood pressure lower, your pulse slow,” says managing partner Eric Hammond. Some scoff at spa chains, but John Robert’s size is its strength: Each location has a specialization, such as the gray-bricked Chagrin Falls studio’s quick facial waxes. If you want it all, head to the nearly 7,000-square-foot flagship in Mayfield Heights, where you can nab a 60-minute customizable JR facial ($90) or plant peel ($50), before selecting one of 10 to 12 spa body services. Need anything? A specialist is always close at hand.Various locations, johnrobertsspa.com
Try this: Can’t choose between a Swedish or Thai massage? Try JR Swe-Thai Massage ($100–$130), which features a Thai massage enhanced with Swedish elements.
